PosIND Receives a Working Visit from Danantara Indonesia to Strengthen Public Services "Serving Wholeheartedly"

Jakarta, January 22, 2026 – PosIND hosted a working visit by Danantara Indonesia at the Jakarta Post Office, KCU Jakarta Centrum, on Thursday (January 22nd), to strengthen public services through the "Serving Wholeheartedly" program. The event was attended by Danantara Indonesia staff and welcomed by the Acting President Director of PosIND, Haris, along with the board of directors and senior leaders of PosIND.

Acting President Director of PosIND, Haris, emphasized that PosIND's services must adapt to changing public expectations. "We are not simply present, but ensure meaningful service for the community. Serving Wholeheartedly is PosIND's work attitude," said Haris.

Prasabri Pesti, Director of Business Development & Portfolio Management, Acting Director of Courier and Logistics Business, and Acting Director of Operations and Digital Services, explained that the "Serving Wholeheartedly" program focuses on improving all service points, including service reliability, improving delivery SLAs, strengthening complaint handling, optimizing the digital experience, and enhancing facilities and infrastructure. "All of these initiatives are aimed at ensuring a consistent, measurable, and meaningful customer experience in every interaction," said Prasabri.

Meanwhile, Danantara Indonesia's CMO, Dendi T. Danianto, emphasized that public service transformation is a strategic responsibility of state-owned enterprises (SOEs) that impacts public trust and national identity. "Public service is a legacy. The quality of service developed today will determine the future of civilization. Service transformation must be consistent, measurable, and have a real impact on the community," said Dendi.

The Danantara Indonesia delegation expressed their appreciation for several PosIND facilities. They expressed their impression of the modern and organized condition of the Board of Directors' and Commissioners' offices, the Regional 2 workspace, and the Regional 2 war room. The customer service area was also praised for meeting global standards, including clean and comfortable restroom facilities. Furthermore, the "Serving Wholeheartedly" work plan, particularly the 1,000 Post Office beautification program, received a positive response. Brief interviews with customers demonstrated satisfaction with PosIND services, confirming the implementation of customer experience improvements at the operational level.

This activity affirms PosIND and Danantara Indonesia's commitment to encourage the transformation of public services that align with the values ​​of Serving Wholeheartedly and the direction of national public service policy.