COD Items Don't Fit? Here's What You Should Do

Online purchases with the COD (Cash on Delivery) system are a favorite choice of many people. The process is easy and buyers can pay when the goods arrive.

However, although it sounds safe, the reality is that there are not a few cases of COD items received that do not match the order. Starting from the wrong size, damaged products, to package contents that are different from what is displayed in the store.

Issues like this can be costly, especially if the buyer doesn't know what to do. As such, it's important for anyone choosing the COD method of paying for goods to understand the anticipatory steps when receiving a non-conforming item.

Here is a complete guide that you can follow so that you don't get trapped and still get your rights as a consumer.

Do this if the COD item is not suitable

Don't pay immediately if the item looks suspicious

When receiving COD items, do not rush to make payment. Pay attention to the physical condition of the package first.

Is the packaging torn, dented, or does it look suspicious? If so, you can ask the courier to wait for a moment while you inspect the item from the outside, or if possible, open the packaging to make sure the contents match.

While not all couriers allow opening packages before paying, you can still raise objections or reject packages if they don't look right. This can prevent further losses if it turns out that the items inside are not what you ordered.

Document Goods on Receipt

Documentation is very important, especially if you want to file a complaint. As soon as you receive the package, record the opening process using your camera phone. Make sure the process is clearly visible, from the packaging to the contents.

This documentation will serve as strong evidence that the COD item you received was indeed unsuitable. Save the photos and videos well, as they will be needed later when contacting the seller or delivery service for the return or exchange process.

Contact Shipper

Once you have proof that the item is incorrect, contact the seller or shipper immediately. Don't delay too long, as many platforms or online stores give a time limit for claims.

Provide a chronology of the incident, attach photo or video evidence, and ask for a clear solution: whether the item can be returned, exchanged, or replaced.

If you make a purchase through a marketplace, you can use the resolution center feature to file a complaint. However, if you buy directly from the seller, find contact information and file a complaint immediately.

Check COD Shipping and Returns Policy

One thing that is often overlooked is reading the shipping and return policies, especially for COD items. Every delivery service has different rules regarding returns and problem solving. Therefore, it is highly recommended to learn the terms and conditions of the delivery service used.

If you use services from Pos Indonesia, return policy information can be found in the PosAja app! Pos Indonesia provides several types of delivery services such as Regular POS, NextDay POS, and Sameday POS.

All these services support COD delivery of goods, and come with tracking systems and clear delivery estimates. Return and complaint policies are also tailored to the type of service used.

Transacting with the COD goods system does provide convenience for buyers. However, the risk of unsuitable goods can still occur. For this reason, it is important for consumers not to pay immediately before confirming the condition of the goods.

Documentation upon receipt, communication with the sender, and understanding the return policy are important steps to take.

As one of the trusted delivery service providers in Indonesia, Pos Indonesia has various service options such as Regular POS, NextDay POS, and Sameday POS which can be accessed via the PosAja! application.

With a wide national network, real-time tracking features, and support for COD delivery, Pos Indonesia is committed to providing a safe and reliable delivery experience.

So, make sure to always be vigilant when receiving COD items, and choose a shipping service that has clear policies and service quality. That way, your online shopping experience will feel safer and more comfortable.