Packages Arrive Late Here's What to Do

Waiting for a shipment that never arrives can be worrying, especially if the item is important or urgent. If you find yourself in a situation where your package is late in arriving, don't panic.

There are several steps you can take to check the status of your shipment and find a solution. This article will help you understand what to do when your package has not arrived in your hands from a shipping service, especially for domestic and international shipments.

The problem of late delivery can be caused by many things, ranging from weather constraints, overloaded shipments at the sorting center, unclear addresses, to other operational constraints.

Therefore, it is important for you to act immediately when you realize that the package has not arrived according to the promised estimated time.

Do This If Your Package Arrives Late

If you feel that your package has passed the estimated delivery time, do the following to speed up the tracking and processing process.

Ask the sender for the receipt

The first and most important step is to make sure you have a tracking number or proof of delivery. If you purchased an item online and have not received a tracking number, contact the seller immediately to request one.

The tracking number is the main key to tracking the whereabouts of your package. Without this number, you will have difficulty knowing the current position of the shipment.

Check Receipt Online

After getting the receipt number, you can immediately track it via the official website or application of the shipping service.

If you use services from Pos Indonesia, you can access tracking through the PosAja! Application which is available for all services such as POS Sameday, POS Nextday, POS Regular, to International POS such as EMS and e-Packet.

For example, if you use the Regular POS service that has an estimated delivery between H+2 to H+4, and the package has not arrived on H+5, then you can start monitoring the status through the application.

Check for suspicious statuses such as "incomplete address" or "failed delivery". If there is no change in status for several days, there may be a problem with the delivery process.

Contact Expedition Customer Service

If the results of the receipt check do not provide clarity or the shipment status does not change for a long time, immediately contact the customer service of the shipping service provider.

Customer service can provide more detailed information and help resolve issues that may not be visible in the online tracking system.

Make sure you prepare important data such as receipt number, recipient name, and complete address when contacting customer service. This will speed up the verification and data search process.

Some service providers also provide a lost or delayed item report form. Don't hesitate to fill it out and file a claim if the package is indeed lost or damaged due to delay.

Each delivery service has a different estimated time. For example:

• POS Sameday for inner city delivery, arrives on the same day.
• POS Nextday between provincial cities, estimated H+1.
• POS Reguler for inter-city and district deliveries, estimated H+2 to H+4.
• For international shipping such as EMS, the delivery time is between H+3 to H+5.

If your package is late in arriving beyond the service estimate, immediately take the steps mentioned above.

Dealing with a late package is annoying, but with the right steps, you can quickly find a solution and avoid losses. Make sure to always save the receipt number, routinely check the delivery status, and contact customer service if there is a delay.

If you use services from Pos Indonesia, take advantage of various service options such as POS Sameday, POS Nextday, POS Regular, or even international services such as EMS and e-Packet. All of these services can be monitored in real-time through the PosAja! application so you don't have to worry about waiting without certainty.

Remember, delays can happen, but with proactive steps, you can still control the situation. Don't hesitate to act quickly when the package hasn't arrived yet!